Senior Revenue Operations Manager

Canada (Hybrid or Remote)

Job Brief:

We’re looking for a talented Senior Revenue Operations Manager to join our distributed team working predominantly within the PST time zone. Reporting directly to the Director of Revenue Operations, you will assist with optimizing key revenue processes, mainly focused on our CRM setup, maintenance and improvements. This includes all processes starting from lead capture through to contract signing, customer interactions and support, handing over to accounting for collections, etc.

In digital operations we want to create processes and software systems that support humans in doing their work while staying compliant, efficient and making work fun. Therefore, we’re looking for a skilled and experienced sales or operations manager to accelerate and improve digital workflows and help develop, implement and monitor critical path processes in our sales department for an evolving and growing organization. You are someone that has an exceptional eye for detail and copes well with stress in a constantly shifting environment. You should be great at analyzing existing and naturally grown processes and developing and implementing improvements while minimizing disruptions where possible. We’re looking for someone to own and maintain the sales environment within which our Director of Sales and their team can excel at their work.

Key competencies include systematic thinking, clear communication, prioritization to drive impact and coordination. We’re still a growing company and things are changing constantly. Adaptability is a requirement to thrive in this role.

Overall, we’re looking for someone to support the DRO in removing obstacles and barriers in our sales pipeline to increase win-rates, reduce manual sales activities and help us efficiently communicate with our customers.

Who you are:

You’re a detailed and self-motivated individual with a drive to succeed.
You like to own projects and are taking the lead when you discover areas that can be improved.
You ask questions, a lot. You want to understand the full picture.
You have a firm grasp on common technical terms and process fundamentals.
You’re collegial. You liaise easily with other people and are able to build relationships with stakeholders and employees, maintaining a friendly, open and non-judging mentality even when things are though.
You have strong communication skills. You’re effective at communicating across the company, especially with finance and sales. You’re able to communicate issues and solutions within your team and the stakeholders involved.
You’re not afraid to tackle complicated setups and bring order out of chaos.
You have some project management experience and details and dependencies don’t frighten you.
You can think big picture, and can visualize the dependencies and consequences of your actions.

What you'll be doing:

As the Senior Revenue Operations Manager you’ll be the right hand to our DRO, and responsible for developing, maintaining and automating our CRM and sales environment. We work in ZohoCRM with lots of integrations into our in-house software platform that SaaS vendors use.

This role will be a mix of projects (CRM improvements, automations, etc) and regular tasks (reports, maintenance, bug fixing) set between the COO, Director of Sales and DRO. You’ll support the DRO in delivering initiatives that the management team wants to work on to setup the sales team and the business for continued rapid growth.

You must have some experience in working with CRMs, ideally ZohoCRM or other highly customizable CRMs like Salesforce, working with large data sets, have a pro-active mentality when it comes to communication and addressing problems and are flexible in regards to shifting priorities.

You are great at picking up skills, applying them to solve a problem and documenting the steps taken for our internal KMS. You need to:

Be practical. As the operations team we need to focus on the highest cost/time savers there are at any time, which can change often. We work with a large number of stakeholders throughout the business. Working within the operations department means following the company-wide goals for impactful work and clear and effective communication to everyone involved.
Execute flawlessly. We improve operation capabilities and aim to improve employee productivity to ensure the team thrives alongside the business. For that it’s essential to deliver work to a high degree of reliability and accuracy.
Optimize consistently. Analyze and interpret data and metrics, offerings and relationships to create reports to inform decisions for business process changes, growth and revenue optimization.

Note: Initially your work will be quite hands on, completing the pending CRM migration and setting up a lot of the basic requirements (lead funnels, reports, analytics, basic automations, etc).

Your skillset includes:

3-5 years of professional experience working as a Sales or Revenue Operations professional
Extensive experience acting as a ZohoCRM or other highly customizable CRMs like Salesforce system administrator.
Experience with common revenue operations problems, such as integrating MAP and CRM, lead routing, scoring and data management.
Experience implementing an supporting admin of various sales tech stack tools
Ability to translate high-level GTM strategies into process and system requirements
Ability to communicate data driven opinions and drive discussions on strategy, priority, and tradeoffs while representing the needs of the organization.
Ability to move fast, adapt, and thrive in a dynamic environment where you derive priorities, requirements, and goals from company context.
Strong interpersonal skills: experience collaborating successfully with diverse cross-functional teams, driving the right work while not being afraid to say “no”.
Proficiency in Microsoft Tool Suite (Powerpoint, Excel, Word) and/or Google Tools Suite (Slides, Sheets, Docs)
Analytical skills with experience building reports and dashboards

Nice to haves:

Developer/Programming experience (Javascript, Google Apps Script, Deluge, Python or similar)
Media, SaaS or digital agency experience

Ready to become the next Zebra?!

Working at Black & White Zebra

We’re a fast-growing indie media company who excel at creating exceptional content and community.

We are an international team of 35+ with a home base in Vancouver, Canada. We got our start in 2011 as The Digital Project Manager blog, founded by our CEO Ben Aston. Since then, we’ve grown our team and our portfolio with a number of burgeoning online communities. We’re serious about being truthful, authentic and having a good time!

As a company we value and prioritize a flexible work environment. Our employees are entitled to lots of paid vacation per year and are encouraged to use all of it! We also offer opportunities for personal development so you can grow and develop your career. We have monthly team events to build a cohesive and FUN team! Some of our past events have included ropes courses, snowmobiling, go-karts and more! We believe that it is truly important to have a job that is not only rewarding, but one where you can enjoy the ride!

Are we a good fit?